Thank you for visiting SignaturePeak.com! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website. By placing an order with us, you agree to the terms set forth below.
1. Processing Time
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak seasons or due to unforeseen circumstances, processing times may be delayed. We will notify you of any significant delays.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
Standard Shipping: Estimated delivery within 7-10 business days.
Expedited Shipping: Estimated delivery within 5-7 business days.
Express Shipping: Estimated delivery within 3-5 business days.
Delivery times are estimates and do not account for delays caused by shipping carriers or factors outside our control.
3. Shipping Locations
We currently ship to addresses within [Country or Region(s)].
At this time, we do not ship to P.O. boxes or APO/FPO addresses.
4. International Shipping
We offer international shipping to certain countries. Shipping rates and delivery times will vary based on the destination and shipping method selected at checkout.
Please note that international orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s status.
6. Shipping Issues
If your order arrives damaged or if you receive the wrong item, please contact us immediately at [Your Contact Information] with your order number and details of the issue. We will work to resolve the issue as quickly as possible.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been shipped. If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier to file a claim.
8. Shipping Changes
If you need to change the shipping address or method after your order has been placed, please contact us as soon as possible at [Your Contact Information]. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at shop@signaturepeak.com.
